At Poshak Nagar, each piece is lovingly handcrafted and made exclusively on order — a labor of heritage, time, and precision. As a slow fashion brand, we do not keep ready-made inventory; each article is created especially for you.
No Returns or Exchanges on Custom Orders
Since every outfit is made on request, we do not accept returns or exchanges unless:
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The product received is damaged (due to our fault during production or packaging).
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The item is incorrect (wrong size, color, or design than what was ordered).
Please note: Any damage that occurs during shipping or delivery by courier services is not the responsibility of Poshak Nagar. We ensure every piece leaves our studio in perfect condition.
Process for Exchange/Refund
If your order meets the above conditions:
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Contact us within 48 hours of receiving the product at [your email] or WhatsApp.
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Provide your order number and clear images of the product, highlighting the issue.
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After review, if approved:
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We will offer either a replacement or refund, depending on the case.
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Important Notes
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The item must be unused, unwashed, and in its original condition.
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Refunds (if applicable) will be processed via your original payment method within 7–10 working days after approval.
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Refunds will not be issued for:
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Customer disliking the product after delivery (color preferences, change of mind, etc.)
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Incorrect measurements provided by the customer.
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Delay caused by courier companies or custom delays.
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